5 Ways of Dealing with Criticism
Dealing with negative commentary can be a serious problem for many, new and old to their profession. Many people will get defensive upon dealing with negative feedback, however, taking such a route can usually result in loss of customers and alienation of your readers.
Nobody really appreciates negative feedback, but there are various ways of dealing with criticism while building your authority and using it to your advantage.
Some comments are made simply to be rude or destructive. The best way to deal with “trolling” or blatantly offensive commentary is simply to ignore it.
“Don’t feed the troll.” Responding to such commentary makes you seem defensive, and some people even consider it a sign of intellectual weakness to blatantly argue online, stating that time would be otherwise utilized to work on something constructive. If you receive comments you know are made just to cause trouble, the best course of action is to ignore them completely.ﾠ
Thank the Commentator for His/Her Opinion
Some comments are made to be constructive, even if they are not stated in the most polite way. Online, you can often encounter people who are “brutally honest” and while these people may not break the ice gently, they do so with the hope of being genuinely helpful.
The best way to address such comments is simply to thank the person for his/her opinion, and take it into consideration with the understanding that their intention was not to be rude or hurtful. Often the community will gladly step in to soften the blow. Remember to genuinely consider the comments made, and ask yourself if a change should be implemented.
Let Your Readers Deal with It
Blogs and websites are built to form communities. Your readers will be happy to step in and reprimand a troll or destructive presence within your website’s community. Allowing the readers to defend the blog not only builds loyalty, but also authority.
Remember to thank your community members for sticking up for the blog, and to fulfill your obligation of bringing them an excellent experience and product. Loyal customers can make the best defense for a website in trouble with a troll.
In the case of a comment that is unacceptable to extreme cases, you should defend yourself and your ideas. These comments are ones that address you personally, and attack your values or morals. The best way to handle derogatory statements is to address theme directly on your blog, and defend yourself with examples, statistics, and any other legitimate forms of justification.
If possible, consider creating a blog post about the issue, and describe your thoughts and ideas in detail, making sure to link out to others who share your stance. There are times when you should build your authority by showing off your knowledge and intuitiveness.
Make a Changeﾠ
If you constantly receive criticism on the same topic, then it may be time to make a change in that area. Try to create a new approach to the problem, and show your readers and customers that you can grow and adapt to suit their needs and your needs. Remember, “the customer is always right.”
Negative criticism is never fun, however, you can deal with it in a way that not only shows people that you are respectful and considerate, but authoritative and knowledgeable. Being able to turn the negative into the positive is a trait that any entrepreneur should be able to master.